10 ways to engage with your customers
How to keep your customers happy and get new ones. 10 ways to engage with your customers from hosting a party to sending a gift.
THE COFFEE QUEEN*
Naturally Curious
You made it! Well done for getting this far. Hopefully within these pages you will find some interesting musings on the retail coffee and food-to-go market, together with interesting industry reports.
*name given to me by the industry...
With over 20 years’ experience in the coffee industry, Anya Marco is one of the UK’s leading authorities on UK coffee trends. Her early career includes being mentored by Sinclair Beecham and Julian Metcalf at Pret A Manager, followed by several years with Starbucks UK before becoming the MD of her own Restaurant AV Installation business. Previously VP of the Allegra World Coffee Portal, Anya authored key definitive publications including Project Café UK & Europe as well as delivering bespoke business support to enable key clients to build competitive strategies. With 51,800 hours of experience as an operator and market expert Anya now independently advises businesses to help them understand the nuances and complexities of the coffee shop market and consumer behaviour.
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